Core Functionality

Financials Management

Financials Management applications enable you to efficiently manage and optimize your business operations across multiple companies, divisions and sites throughout your supply chain. Whether your users are down the hall, around the globe, or both, the solutions are easily tailored to address your specific needs. They span international markets and support local languages, currencies, accounting and regulatory requirements enabling you to conduct business anywhere in the world.

Solutions include financial budgeting, accounting and reporting to provide a complete project tracking and accounting system with multidimensional visual reporting and drill-down capabilities for managers at every level. With these applications, you'll have the control and visibility needed to optimize your financial performance.

Manufacturing Operations

Manufacturing Operations applications help you make informed, real-time manufacturing decisions, ensure quality, increase plant throughput, contain costs and improve delivery performance. With applications designed to address recipe- and formula-based manufacturing operations, you can consistently produce and deliver quality products. Integrated with Financial Management applications, you have the added benefits of comprehensive management of your order-to-cash, manufacturing planning-to-execution and procure-to-pay processes.

Solutions include recipe & formula management, work orders, product costing, maintenance, materials planning and production.

Quality Control

Because ROSS applications are designed with quality control (QC) and quality assurance (QA) as in integral parts of the process, quality can be planned and managed just like any other process. You have precise control over all materials and products (co-products, by-products and end-products). Throughout your entire process, from formulation to production and distribution, you can be more diligent in batch scaling, date code tracking, shelf-life expiration dating, lot tracing and yield optimization.

Additionally, you can define and measure customer quality specifications at critical steps in the process. You can maintain the quality of your processes and products within strict tolerances to minimize delays and associated costs, and ultimately satisfy the expectations of your customers. Shelf-life planning capabilities enable you to optimize production scheduling and inventory usage to reduce the expiration of materials and finished goods and maximize the shelf-life of shipped products.

Also see Regulatory Management.

Supplier Management

Supplier Management applications are designed to optimize buying and service decisions, and exchanges with your suppliers. You can support requirements of both multi-site, multi-national corporations and single site domestic operations in either a centralized or decentralized mode. In addition, you can manage all purchase orders (POs), requisitions, receiving and vouchering of invoices for raw materials, materials requirements planning (MRP) purchases, maintenance, repairs and overhaul (MRO) purchases and one-time purchases. Vendor performance can be monitored and managed with visibility to received goods characteristics including raw material variability, quality, actual vs. scheduled delivery times and costs.

Customer Management

Customer Management applications empower you to manage interactions throughout the customer lifecycle. This integrated set of applications help you manage relationships with existing customers to anticipate their needs and efficiently address their demands. You can ensure that each customer receives the unique tailored services they value most while you maintain proactive 360? visibility to all activities that impact their experience (i.e. sales, marketing, support). Customer Management applications help you differentiate your company from the competition to build the loyalty of existing customers and make it easier to attract new ones.

Customer Management applications include customer care, fulfillment, credit management and customer self-service and deals & promotions.

Supply Chain Planning

Supply Chain Planning applications enable you to develop accurate forecasts by creating a collaborative environment for multiple individuals, groups and partners. You can create effective forecasts that result in a single set of plans for your business. The system helps you implement your plans by developing realistic schedules that maximize the utilization of your plants, equipment and inventory to reduce cycle times and improve profits.

Supply Chain Planning applications also support make-to-order (MTO), make-to-stock (MTS) or just-in-time (JIT) inventory needs with extensive analysis and simulation capabilities. You also have the visibility needed to support collaborative programs such as vendor managed inventory (VMI), CPFR and continuous replenishment programs (CRP).

Supply Chain Planning applications include demand planning, inventory planning, field sales forecasting, replenishment planning, vendor managed inventory (VMI), and sales & operations planning (S&OP) to provide you with the visibility and control you need to optimize your extended supply chain.

Inventory Control

Inventory Control applications provide the inventory and warehouse management capabilities needed to manage and view materials and products across multi-company, multi-division, or multi-site environments. All inventory-related transactions, including lot details and movement history, are recorded so that you can track, analyze, and optimize your operations.

Inventory Control also allows you to manage your materials, intermediate goods and finished goods on the basis of defined characteristics. Unlimited characteristics can be defined and managed. Examples include shelf-life, best-before dates, pH, moisture content, dependency formulas, potency, color, and grade.

With Inventory Control, you can track and manage inventory simultaneously in two, non-converted units of measure, such as pounds & cases allowing entry of product volumes and weights based upon actual measurements rather than through unit of measure conversions. The system also supports unlimited packaging UOMs, enabling bulk products to be sold in unlimited package types automatically linked under one primary product ID.

Logistics

Logistics management applications help you effectively plan and cost freight for inbound deliveries from suppliers, outbound shipments to customers and transfer orders to other warehouses or distribution centers. You have the flexibility to ship complete orders, individual items or a minimum percentage of an order among other configurations.

Logistics applications include routing & rating, load planning, costing and invoicing.

Sales Force Automation

Sales Force Automation applications are easily tailored to your sales methodologies to help you improve sales performance by addressing your planning, tactical execution and monitoring requirements. For individual sales reps, the system prompts activities for each account or contact (i.e. calls and meetings), provides documents as-needed (i.e. follow-up letters), and generates forecasts highlighting areas for specific attention. The system also enables sales reps and managers to set milestones and track progress, reducing the time required to close deals. For managers and executives, Sales Force Automation produces individual and summary forecasts to help you identify new business opportunities, optimize assets, improve targeting and budgetary planning.

Sales Force Automation applications include Sales Process Management, Contact Management, Opportunity management, Team Selling, Territory Management and Lead Allocation and Tracking.

Marketing Management

Marketing Management applications help you effectively target, execute and measure campaigns to existing customers and prospects. These advanced applications system use contemporary metrics such as customer profitability, customer lifetime value and customer mind share along with traditional metrics such as product sales, market share and penetration. With the Marketing applications you can create multi-channel marketing campaigns, such as e-mail, direct mail and telemarketing programs, track their impact by customer and channel partner, and track leads and their status. The system also enables you to tailor and target future campaigns to improve the effectiveness of each individual sales channel.

Marketing Management applications include Profiling and Segmentation, Database Marketing, Campaign Management, and Telemarketing and Scripting.

Performance Management

Performance Management applications enable you to analyze costs and profits of specific activities across overall operations to improve current and planned results. Detailed transactional and statistical data from your operations is captured, summarized and available to support your decision-making process. Your executives and managers can specify the criteria they use to monitor your business. Noise is reduced and relevant information is highlighted.

Performance Management applications enable you to:

• Provide decision-making tools, tailored for each level in your enterprise
• Support both at-a-glance summaries and drill-down analysis into supporting details
• Improve the quality and timelines of operational decisions
• Improve strategic planning and forecasting

With the Performance Management applications you can monitor and manage specific goals for your business in areas such as streamlining production, minimizing spoilage and waste, reducing inventory, improving on-time delivery performance, minimizing stock-outs, increasing sales for targeted products with selected distributors, and many others. You can analyze the costs and profits of specific activities and overall operations to improve current and planned results.

Data Collection

Data Collection applications enable the acceptance of data input by scanning bar code labels. Receipts of raw materials, bin transfers, material picking and shipment confirmation, can occur without the need for keyboard data entry. Data Collection applications provide real-time interaction with the ROSS applications and databases, so that your configured business rules are not bypassed. Validations of transaction data elements within ROSS, are performed for each transaction. The benefits include:

• Automated tracking of all material movements
• Immediate capture of details when goods are received
• Real-time shop floor visibility
• Streamlined cycle counting
• Immediate error alerts at point-of-scan
• Confirmation of dispatch details -- reduced shipping errors
• Improved customer satisfaction

Regulatory Management

Integrated Regulatory Management capabilities help you streamline your compliance efforts in today s environment of increasingly stringent local, national and international standards. ROSS helps to streamline compliance with the regulations from organizations such as the International Standards Organization (ISO), U.S. Food and Drug Administration (FDA), U.S. Department of Agriculture (USDA), Environmental Protection Agency (EPA) and others. Specific capabilities are included to address requirements related to Good Manufacturing Practices (cGMP), 21 CFR Part 11, FDA Validation, Hazard Analysis Critical Control Points (HAACP), SOP Modeling, Material Safety Data Sheets (MSDS) and others. From regulatory planning, to execution and documentation of results, Regulatory Management solutions automate critical functions minimizing of risks of non-compliance while balancing operational costs and margins.