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Natural Products
Industry Challenges Addressed
The ROSS suite of solutions from Ross
Systems and our specialized consulting services are designed to
address the unique challenges you face in the metals industries.
These include:
Risk Mitigation
As companies seek to increase their control and in turn, minimize
the risks, they discover that many varied activities, both within
an outside the organization, must be considered. Operations up and
down the supply chain must all be addressed.
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ROSS helps you monitor,
track and control your critical resources including
activities and materials. Capabilities in the areas
of end-to-end traceability of characteristics provide
flexibility to follow complete histories and audit trails,
forward and backward, across the supply chain. Specification
management and change management also provide the control
and predictability to detect and address variability
early in your process. When potential issues are identified,
you can quickly determine the underlying cause, make
the necessary corrections and provide supporting documentation.
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Product and process quality control
Product and process control are primary concerns for natural products
manufacturers. Consistency and quality in end-products depend on
the effective handling of variables in the ingredients. For most
companies, this variability creates significant challenges for process
specifications. These dynamics trigger delays and incremental costs,
consequently impacting customer satisfaction especially if quality
is not maintained within strict tolerances.
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ROSS provides the ability
to dynamically adjust recipes based on material characteristics
allows you to produce product with consistent quality
and maximize material utilization. Integrated quality
tests and results validation minimize material and labor
waste.
ROSS is designed with quality
control (QC) and quality assurance (QA) as in integral
part of the process. QC and QA are critical path steps,
so quality can be planned and managed like any other
process. This enables you to exact control over all
materials and products (co/by/end) throughout the process
and be more diligent in date code tracking, dating and
lot tracing among other capabilities.
From your planning activities to
your execution and documentation of results, ROSS
automates many critical functions. All standard processes
are documented and all operations and results are tracked
and logged to support your detailed reporting requirements.
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Increased costs and reduced margins
Growing revenue pressures compel natural products companies to streamline
production and distribution operations. Wringing costs out of these
processes must be balanced with maintaining margins to support operations.
With visibility across all areas of the organization from finance
to manufacturing, companies can begin to fully understand and address
how certain practices impact margins and bottom-line profitability.
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ROSS provides the company-wide
visibility through integrated information and capabilities
to speed the flow of goods, eliminate waste and gain
the efficiency necessary to meet product demand while
keeping costs at a minimum. For instance, support for
actual costing exposes all material and operation costs,
including indirect costs or value resulting from co-products
and by-products so you can better understand how margins
are affected and to what degree. As another example,
integrated plant maintenance including preventative
maintenance and mean time between failure analyses optimizes
plant utilization.
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Satisfying Customer Needs and Demands
Retaining existing customers and winning new ones is becoming increasingly
more complex. Learning their needs, understanding their preferences,
and anticipating what they might need next are the only ways to
strengthen relationships and build the customer base. Customer relationship
management (CRM) is a business strategy that leverages people, process
and software in an organized way to help manufacturers manage the
complete customer lifecycle from selection to retention. With a
carefully planned CRM strategy, management, sales, marketing, customer
service, and even partners and clients should be able to share information
such as customer purchases or needs and matches for product or service
offerings.
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ROSS empowers you manage
interactions throughout the customer lifecycle. With
a common tool and centralized information repository
across applications that touch your customers (i.e.
sales, marketing, support) with your operational systems
(financial, inventory, supply chain), you can focus
on taking care of your customers. Link your selling
chain to your supply chain. Build the loyalty of existing
customers. Make it easer to attract new ones.
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