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To help our customers
achieve successful, live operation as quickly and as productively
as possible, we employ an integrated consulting approach consisting
of several fundamental principles:
Product Expertise
The basis of our consulting success is a robust knowledge base concerning
our products; how they function and how customers can utilize them
most effectively. Consultants work with you to design your system,
explain the functional and technical details of system processes,
troubleshoot implementation issues, and concurrently, transfer our
extensive knowledge to you.
Customer Orientation
Because we recognize that financial software is at the very core
of your operations, it must reflect your singular business requirements,
rather than dictate the way you run your business. To that end,
we create a plan specifically for your business, providing you with
a number of optional services. These include:
- Project Management
- System Reviews
- System Design
- System Set-up
- Data Capture
or Conversion
- Report Design
and Report Writing
- Development
of Business Forms
- Develop User Procedures
Additionally, our
consultants are highly experienced working with third party system
integrators and can effectively supplement your project resources
as required.
Workplan-based
Implementation
We strongly encourage our customers to develop a detailed implementation
workplan to include scheduling, tasks, milestones, resources, and
organizational information. Our consultants are trained project
planners and can help you quickly assemble an effective workplan
to guide your efforts. They can also assist you in adapting and
managing your original plan as work progresses.
System Reviews
Periodic Quality Assurance Reviews by an experienced Consulting
Managers further ensure that each of our customers obtains maximum
leverage from our implementation experience. This process calls
for monthly reviews lasting from one to three days during which
our managers assess your current circumstances and make recommendations
on future tasks, mitigating risks, and on productive use of applications
and tools. This Q/A process also ensures that we provide high-quality
services consistently across our product lines and geographic regions.
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